Tutorials
Where we suggest you start: there is a lot documented and you usually sort it faster reading the tutorial than waiting for an answer.
We Are on Call
24/7 Technical Support
Events tend to be at the weekend, day and night, and so do the problems. Write to us and a person from the team answers, also at eleven at night.
24/7 including high season
No queues and no ticket number
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We Help You 24 Hours a Day
Three Ways to Sort It, Pick the Fastest
Write to Us
For suggestions and for anything that does not need immediate attention. You tell us calmly and we give you a fuller answer.
Support Chat
For quick questions or when you need a person right now. It opens right here and the team takes it.
Tutorials
Start with These Three Tutorials
They are the three basics and in this order: get the app ready, set the event up and give it your style. Ten minutes on Thursday saves you an hour of sweating on Saturday.
Featured Tutorials
Initial Setup
First of all: getting the app ready for your first event, setting by setting.
See TutorialCreate and Edit Events
How to set an event up, edit it and leave it ready before you leave home.
See TutorialCustomise Your Videos
Music, images and overlays: the video with your style and your client style before the party.
See Tutorial
Any Questions?
The Questions We Get the Most
They are ordered by how often they reach us. If yours is not here, write to us and we add it.
Can I Try the App Before Subscribing?
Yes. You can use the app Free and try every feature, with no card and no time limit. When you want the full version, you pick one of the plans.
What Plans and Prices Are There?
You can use the Free Plan, which asks for no card and does not expire, or go straight to a paid one, which is charged from day one. You pick the one that fits what you deliver, because the plans do not stack: SNAPPHOTO, the photo booth on iPad and on iPhone, from just €19.99 a month; PRO, 360 video, from just €24.99 a month; and DIAMOND PRO, photo and video with up to 4 devices at once, from just €36.99 a month. Paying for the whole year, every plan works out cheaper than month by month. The detail of each one is on the pricing page.
Does It Work on Every System?
It works on Android and on iOS, on phones and on tablets. You need at least Android 7 or iOS 15.6.
Can I Use It in Several Places at Once?
Yes. On the same account 2 devices work at once on SNAPPHOTO and on PRO, and up to 4 on DIAMOND PRO. The Free Plan works on 1. If you cover several events on the same day, DIAMOND PRO is the one that lets you spread more kit.
Do I Need an Internet Connection for It to Work?
No. Snap360 works in any setting and keeps the videos in the local gallery so you do not lose them. When you get the connection back, you upload them to the cloud or send them to the online gallery.
Can I Customise Every Video with My Own Content?
Yes. You can upload your images, designs and sounds. Download them to your device first. You can also generate new overlays with AI by describing what you want.
How Do I Share the Content with My Clients?
Straight away or later: QR code, AirDrop, WhatsApp, Instagram, email or Bluetooth. You also have an offline gallery to watch and download every video of the event in real time.
Where Can I See Demo Videos?
On our YouTube channel: @snap360app.
What Do I Do if the App Fails in the Middle of an Event?
Write to the live chat, which is the fastest channel, and say you are at an event. In the meantime, remember the app keeps recording offline and the videos are kept on the device, so the material is not lost.
Is Support Real or a Bot?
A person from the team answers, in your language, 24 hours a day and also in the middle of the wedding season. The app is available in 17 languages and support covers the main ones.
Where Do I See My Invoices?
In Snap360Web, inside the subscription section, and they also reach the email you paid with. If you bought from the app, the invoice is issued by that store.
How Do I Get Back a Video I Deleted?
The event gallery keeps the videos for 30 days from the last activity. After that the deletion is final, so it is worth downloading and keeping a copy of anything you need to hold on to.
Cannot Find What You Are Looking for?
No ticket number and no queue. You write, a person from the team answers in your language, and if you are in the middle of an event we treat it as what it is: urgent.
