General Terms and Conditions

Last updated: September 10, 2026

Welcome to Snap360, an application provided by Snap360. By accessing and using this application, you agree to comply with the following terms and conditions. If you do not agree with any of the terms set out herein, do not use the application. These terms are also subject to our Privacy Policy and our Cookie Policy, which govern the collection and use of your personal data and the use of cookies, respectively.

1. Acceptance of the Terms

By using this application, you accept these Terms and Conditions. If you do not agree with any of the terms set out herein, do not use the application. Use of the application is also subject to our Privacy Policy and our Cookie Policy.

2. Changes to the Terms

Snap360 reserves the right to modify these Terms and Conditions at any time without prior notice. Changes will take effect as soon as they are published in the application or on our website. We recommend that you review the terms periodically to stay informed of any changes. If you continue to use the application after changes have been made, you will be deemed to have accepted the new terms.

3. License to Use

Subject to your compliance with these Terms and Conditions, Snap360 grants you a limited, non-exclusive, non-transferable and revocable license to use the application on compatible devices. This license is subject to the restrictions set out in these terms and does not grant you any rights to the application software or to its intellectual property.

4. Acceptable Use of the Application

You agree to use the application only for lawful purposes and in accordance with these Terms. You undertake not to use the application to:

Carry out illegal, fraudulent or unauthorized activities.
Upload, transmit or distribute content that is unlawful, defamatory, offensive or discriminatory, or that infringes third-party intellectual property rights.
Attempt to gain unauthorized access to any part of the application or its servers.
Interfere with the proper functioning of the application.

5. Intellectual Property and User-Generated Content

You retain all ownership rights to the content you generate in the application, including videos, images, recordings and other materials (“User Content”). By uploading or creating User Content, you grant Snap360 a worldwide, non-exclusive, royalty-free and transferable license to store, display, distribute, reproduce and modify that content, solely for the purpose of operating, providing and improving the application.

You are responsible for ensuring that the User Content you upload or generate does not infringe the intellectual property rights of third parties or violate any applicable law. This includes, but is not limited to, copyrights, trademarks and privacy rights.

Snap360 is not responsible for the accuracy, legality, quality or any other aspect of the User Content generated through the application.

6. Collection and Use of Personal Data

Snap360 collects and uses personal data as described in our Privacy Policy. The data collected may include, among other things, personal information such as name, email address, location and user-generated content such as videos. This data will be used to provide and improve the services, personalize the user experience and comply with legal obligations.

Snap360 undertakes to comply with the General Data Protection Regulation (GDPR) and to ensure the security and privacy of the personal data collected. By using the application, you agree that Snap360 may process your personal data for the purposes described in the Privacy Policy.

7. Payments and Subscriptions

If the application offers in-app purchases or subscriptions, you agree that you will be charged in accordance with the prices and payment terms presented to you. Payments will be processed through the corresponding platforms:

Google Play Store
Apple App Store
Stripe

The terms and conditions of use of Google Play, the Apple App Store and Stripe also apply to payments made through these platforms. We recommend that you review the terms of service of each platform to understand how payments, deadlines and refund policies are handled.

If you wish to cancel or change a subscription, you can do so through your account settings in the corresponding app store or directly through Stripe, if you used that payment method.

8. Liability

Malfunction and loss of content: Snap360 will not be liable if the User suffers damage of any kind or losses as a result of a malfunction of the application or the loss of generated content, such as videos, images or other files.

Accessibility and service failures: Snap360 does not guarantee that the application and/or the Services will always be accessible without interruptions or failures. Snap360 has no liability whatsoever and is not obliged to compensate the User for any damage or loss arising from or resulting from the application and/or the Services being (temporarily) out of service, failing and/or working incorrectly.

Receipt of communications: Snap360 is not liable for any damage or loss resulting from the non-receipt or late receipt of electronic messages, notifications or any other type of communication sent through the application.

Indirect damages and losses: Snap360 is not liable for any indirect damage or loss, including, but not limited to, consequential damages, loss of profits, lost savings, or loss due to interruptions in the use of the application or the services.

Force majeure: Snap360 will not be liable for the non-performance or late performance of its obligations if this is caused by force majeure, as defined in Article 9 of these General Terms and Conditions.

Claims for breach: All claims by the User arising from a breach by Snap360 will lapse if they have not been submitted in writing, stating the grounds, within 3 months of the date on which the User became aware, or could reasonably have become aware, of the facts on which the claims are based.

Indemnification: The User indemnifies Snap360 against any third-party claims related to the Services provided through the application.

Exclusion in the event of gross negligence: The limitation of liability will not apply in the event of intent or gross negligence on the part of Snap360.

Exclusion to the extent permitted by law: This provision will not exclude liability to the extent that the law does not permit liability to be limited or excluded.

Distribution and storage of content by the User: Snap360 will not be liable for the distribution or storage of videos and/or photos generated through the application, nor for the loss or corruption of these files. Nor will Snap360 be liable for the content captured in the videos and/or photos generated.

9. Force Majeure

Snap360 will not be liable for the non-performance or late performance of its obligations if this is caused by force majeure. This includes, but is not limited to, natural disasters, wars, riots, pandemics, government actions, failures of telecommunications networks or interruptions in the services of third-party providers.

10. Use of the Application by the User

Responsibility for generated content: The User is fully responsible for all content that can be seen in the photos and/or videos generated through the application, including any subsequent modification.

Responsibility for storage and distribution: The User is responsible for the storage and/or distribution of the photos and/or videos generated through the application.

Responsibility for instructions to users: The User is responsible for providing clear and correct instructions to the users of the photo or video booth.

Compliance with applicable privacy legislation: The User is responsible for choosing the appropriate application settings in accordance with national and international privacy regulations.

User account: The User's account is strictly personal and may not be shared or transferred.

Acceptance of the Terms and of the Privacy and Cookie Policies: By downloading the application and registering, the User accepts these Terms, the Privacy Policy and the Cookie Policy.

11. Indemnification

You agree to indemnify, defend and hold harmless Snap360, its employees, directors, affiliates and agents from and against any claim, damage, loss, liability, cost or expense (including legal fees) arising from your use of the application, your breach of these Terms and Conditions or the infringement of third-party intellectual property rights.

12. Contact

Snap360
Tax ID (CIF): B13744396
Calle Correa de Araujo Nº 2,
Dos Hermanas (Seville), 41702, Spain
Email: support@snap360app.com

13. Acceptance of the Terms

By registering in the application, you acknowledge that you have read, understood and accepted these Terms and Conditions.

14. Right of Withdrawal and Refunds

14.1 Refunds through the Apple App Store and Google Play

If the purchase was made through the Google Play Store or the Apple App Store, their refund policies and procedures will apply.

14.2 Refunds for Subscriptions through Stripe

In accordance with Spanish consumer and user protection regulations, for any subscription purchased directly through Stripe, the user has the right to withdraw from the contract within a period of 14 calendar days from the date of purchase.

Procedure: To exercise this right, the user must send a communication to support@snap360app.com within the aforementioned 14-day period.
Refund: Snap360 will refund the full amount using the same means of payment used by the user.
Period exceeded: Once the legal period of 14 calendar days has elapsed, no refunds or reimbursements of fees already paid will be made.

15. Limitation of Liability and Exemption at Events

15.1 Liability: Snap360 does not guarantee the success of the events at which it is used. The user is solely responsible for ensuring connectivity and the safety of the associated hardware, and for carrying out prior tests.

15.2 Exemption from liability for damages and third-party claims
By accepting these terms, the user agrees that Snap360 (and its owners) will not assume any liability arising from problems that may occur during a real event. In particular:

Damage at Events: Snap360 is not responsible for hardware failures, recording errors, loss of digital content or any technical interruption that occurs during an event (weddings, parties, corporate events, etc.).
Compensation: Under no circumstances will Snap360 be liable for financial claims, non-material damages or loss of income that the user's end clients (e.g., organizers, couples, attendees) may demand from the user due to a malfunction of the software. By using Snap360, the user assumes all operational risk towards their clients.
Claims from end clients: The user is solely responsible towards their own clients. Snap360 will not cover any monetary claim, compensation or refund that the user's client may demand due to a malfunction of the app.
No Guarantee of Success: The user assumes the operational risk of using the technology. It is the user's sole responsibility to carry out prior tests and to have a sufficient internet connection and compatible hardware.
Loss of Profits: Snap360 will not be liable for loss of income, loss of business opportunities or damage to the user's professional reputation arising from any incident with the platform.

16. Content Removal Procedure

Files (photos and/or videos) generated through the application are automatically stored for 30 days; after that period they are deleted from our servers.

If you would like earlier deletion:

Send a written request to support@snap360app.com at least 14 days before the desired deletion date.
Include the email address associated with the account, the date of the event and, if possible, a link to or identifier of the content.
Alternatively, use the “Delete content” function in the My Account section of the app (if available).

After verifying your identity, we will delete the requested content and send you a confirmation.

17. Jurisdiction and Governing Law

These Terms and Conditions are governed by Spanish law. For the resolution of any dispute, the parties expressly submit to the jurisdiction of the Courts of Seville, Andalusia (Spain), waiving any other jurisdiction that may correspond to them.

18. Content Generated with Artificial Intelligence

The App includes generative artificial intelligence features, in particular the creation of frames and graphic elements from descriptions written by the User.

The output is delivered as is, without any guarantee of originality, exclusivity, accuracy or fitness for a particular purpose. Similar descriptions may produce similar results for different Users.
The User is solely responsible for what they request and for what they subsequently do with the output. It is prohibited to request content that reproduces third-party trademarks, logos, characters or works, the image or voice of real people without their consent, or unlawful, violent, sexual or discriminatory material.
The User undertakes to review the material before showing or delivering it at an event. Snap360 does not review the output in advance.
The User will hold Snap360 harmless against any third-party claim arising from content they have requested, generated or distributed with these features, under the terms of Section 11.
The withdrawal or temporary unavailability of an artificial intelligence feature, due to a decision by the model provider or a regulatory change, will not give rise to a refund or constitute a breach, provided that the rest of the service continues to be provided.
Where required by applicable law, including Regulation (EU) 2024/1689 on Artificial Intelligence, it is the User's responsibility to inform attendees that the material delivered includes artificially generated elements.

19. Data Extraction and Model Training

The following are expressly prohibited without the prior written authorization of Snap360:

Extracting, copying or indexing the content of the App or the website on a massive or automated basis, by means of robots, spiders, scrapers or any equivalent technique.
Using such content, in whole or in part, to train, fine-tune or evaluate artificial intelligence models or machine learning systems.
Reverse engineering, decompiling or attempting to obtain the source code of the App.

Snap360 expressly reserves the text and data mining rights over all of its content, for the purposes of Article 4(3) of Directive (EU) 2019/790 and the national legislation transposing it. This reservation is enforceable against any operator of artificial intelligence systems.

20. Availability, Maintenance and Changes to the Service

Snap360 uses reasonable means to keep the service continuously available, but does not guarantee any specific availability percentage unless agreed in a specific written agreement.

Maintenance windows may be scheduled, preferably outside event hours, with prior notice where reasonably possible.
Brief interruptions, those caused by external providers (app stores, cloud or connectivity providers) or those arising from the User's equipment, network or settings do not give rise to a refund.
Snap360 may modify, replace or withdraw specific features to improve the service or where required by law or by a provider. If a change permanently removes an essential feature of the subscribed plan, the User may terminate the subscription and receive the unused proportional part.
The User is responsible for having sufficient connectivity, battery and storage space at each event, and for downloading and keeping a copy of their own material.

21. Account, Credentials and Use of the Plan

The User is responsible for safeguarding their credentials and for all activity carried out from their account. They must report any unauthorized use immediately.
The subscribed plan covers the number of simultaneous devices corresponding to that plan. Sharing, reselling, sublicensing or assigning the credentials to third parties beyond what is permitted constitutes a breach and entitles Snap360 to suspend the account without a refund.
Snap360 may apply reasonable technical limits to prevent abusive use that degrades the service for other Users, giving notice before applying them where possible.

22. Refund Requests in the App Stores

This section develops the provisions of Section 14.1. When the purchase was made through the Apple App Store or the Google Play Store and the User asks the store for a refund, the store may ask Snap360 for information about how the service has been used, with a very short response time, in order to resolve that request.

This information may be provided directly by Snap360 or through technology providers acting on behalf of Snap360 for the management of purchases and subscriptions.

What is provided. Only usage data associated with the purchase: the age of the account, whether what was purchased was delivered and made available, the extent to which the service has been used since the purchase, the history of previous purchases and refunds in the App, and whether a trial version was made available before purchase.
What is not provided. Under no circumstances is the audiovisual material of the events, the content of the galleries or any data about the attendees sent.
Why. So that the store can resolve the request with accurate information and to prevent fraudulent use of refunds. Snap360 may accompany this data with a recommendation on the request.
Who decides. The final decision rests in all cases with Apple or Google, in accordance with their own policies. Snap360 does not grant or deny these refunds, and the provision of this information does not affect the User's right to request them.
Objection. The User may object to this information being provided by writing to support@snap360app.com. Details of the processing, its legal basis and the User's rights are set out in the Privacy Policy.
Subscriptions purchased on the website. The above does not apply to subscriptions purchased directly through Stripe, which are governed by Section 14.2.